Smart Waitlist

Automatically fill cancelled slots in minutes without lifting a finger.

How it Works

When an appointment is cancelled, ShowUpHQ doesn't just leave the slot empty. It activates the Smart Waitlist Engine.

The Cascading System

We don't blast everyone at once. We prioritize:

  1. Analyze: We score waitlisted clients based on loyalty, tip history, and reliability.
  2. Offer #1: We text the top-ranked client first. They get 30 minutes to claim the spot.
  3. Offer #2: If #1 declines or doesn't reply, we instantly text the next best match.
  4. Filled: Once claimed, the appointment is booked, and other notifications are cancelled.

Smart Matching

The AI ensures the slot is relevant. It checks:

  • Service Match: Does the open slot match the service they wanted?
  • Staff Preference: Is it with their favorite stylist?
  • Time Preference: Does it fit their "After 5pm" request?

Revenue Recovery

Salons using Smart Waitlist recover an average of $650/month in revenue that would have otherwise been lost to last-minute cancellations.